Virtual Branches For Credit Unions

Create a memorable member experience — anywhere it’s needed — with video banking. 

Most credit unions still operate with only a decentralized, physical presence to reach and retain members — but virtual branches for credit unions can allow your members to stay maintain high-touch relationships with our digital lobby. Video banking is averaging 300%+ ROI for credit unions.

The Benefits Of Video Banking For Credit Unions

Cost Effectiveness For Virtual Branch

Cost-effectively provide financial advisors throughout member acquisition. 

Face To Face Video Banking For Credit Unions

Instant access to virtual face-to-face member services.

Face To Face Video Banking For Credit Unions
Virtual Branch Collaboration

Optimize and create staff collaboration regardless of location.

The top credit union business challenge for 2021 is the member digital experience.

Video Banking For Credit Unions in 2021

When financial service leaders were asked about their biggest gap in the member experience, it was digital interactions, which is why it’s a top investment priority for 2021. Credit union executives recognize that a digital member experience is not only to acquire customers, but digital servicing through video banking has to be used to retain members.  This is what makes the second-biggest gap identified by leaders is member onboarding.

Financial services leaders said their best member service attribute is personal interaction, a traditional strength of the industry. Now that members have got digital across all aspects of their life, they demand their chosen financial institution provide access to video chat solutions.

The Data

The Virtual Branch Competitive Advantage

During the pandemic, branch traffic was down over 50%. This leap-frogged digital transformation overnight and increased the presence of video banking for credit unions. 

Competitive Advantage Of Virtual Branches

Any Branch

71% of consumers opened a deposit account with a direct financial institution in 2020 versus 59% in 2019.

Consumers And Virtual Branch

Any Staff Member

79% of Millennials said in 2020 that most deposit accounts will be opened online; 41% of Boomers said the same.

Generational Virtual Banking For Credit Unions

Virtual Branches For Credit Unions – Anywhere It’s Needed

Virtual Branches For Credit Unions – Anywhere It’s Needed

As credit unions move to smaller branch footprints focused on advising members about their financial needs rather than routine transactions, virtual branches for credit unions allow for increased wallet share, conversion rates, and digital member experience.

Schedule Your Video Banking Demo & Best Practices Discussion

Did you know?

It’s widely understood that COVID-19 was a major accelerator for digital transformation in credit unions, but credit unions’ most highly engaged members didn’t need a pandemic to push them into digital channels.


Virtual Banking For Credit Unions White Paper

Whether you are in consumer or commercial banking, customers are digital-first regardless of asset type.

While the importance of the physical branch is diminishing, progressive banks are changing layouts, employee roles, and technology to extend beyond four walls.

Virtual Banking For Credit Unions White Paper
Carrie asks the questions you are scared to ask, we talk through industry problems and innovative ways to pave the future. She interviews innovative C-level executives from around the world that are changing the game in financial services. Learn tips, best practices, and lessons learned from top industry executives.
Digital Transformation in Banking Podcast
how does video banking work
- 2 Click Simplicity
- 100% White Labeled Customer Experience
- Browser-Based
- Beyond 1:1 Video Calls

    The best part is — One Touch Video Banking can be up and running quickly; so you can start increasing your conversation rates in less than 30 days, optimizing your workforce across locations, and improving your bottom line, immediately.

    Reinvent How You Serve.

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