Digital Transformation in Banking
Customers Regardless of Generation, Demand Convenience and Digital Transformation in Banking with High-Touch Service.
The pandemic taught customers to function without full branches for months. COVID forced the hands of banks that had been reluctant to go down a digital path.
BRANCH CLOSINGS
Since 2008
In the last 3 years, alone
Why?
- Increase in fintech with branchless financial institutions built on customer experience and digital marketing.
- Customers’ expectations for digital-first are across all industries, not just in the financial services industry.
- Consolidation & acquisitions in community banks.
- Banks are opening smaller branch footprints to advise customers, rather than transactions.
Banks need a way to digitally acquire and service customers for growth.
Top Reasons To Implement Video Chat For Banking
Attract New Customer Demographics
Expand New Markets W/O Physical Locations
Compete With Direct Banks and Gain Competitive Advantage
Increase NIM
Increase Wallet Share and # Of Products
Elevate Customer Experiences
Increase Retention
Reduce Costs/Optimize Workforce
What Features Do You Need to Create Branch-Like Experiences? Critical Features to Achieve an Average of 300% ROI.
The Future of Virtual Banking
with John D’Angelo, CEO of Investar Bank
Carrie Chitsey talks with CEO of Investar Bank John D’Angelo, a top publicly traded community bank (ISTR). He talks about what keeps him up at night? What’s the interim step for customers to go all online? He says technology is the key to it. Video banking takes it a step further and you can almost skip the step of video ITM’s to communicate with customers. It’s mind-boggling what you can do. Any executive in the banking community will not want to miss this podcast!
Future Branch Connectivity Model: Beyond The Four Walls
