fbpx

How The One Touch Digital Banking Software Works

One Touch Video Banking’s digital banking software can be up and running quickly; with no expensive hardware. Financial institutions can implement virtual banking software across their organization for hardly a tenth of a video  ITM — you can start seeing an ROI in less than 30 days.

Cross Organization Virtual Banking Software
Configure Your Digital Banking Platform

Let us configure your video banking software’s platform as if you built it – without the headaches.

The White-Labeled Customer Experience

Web Digital Lobby

Add a video banking digital lobby to your website in less than 5 minutes. Your video banking platform can manage wait times across all branch locations, utilize resources regardless of location.

Digital Banking Platform Web Digital Lobby
Digital Banking Platform Web Digital Lobby

Web Digital Lobby

Add a video banking digital lobby to your website in less than 5 minutes. Your video banking platform can manage wait times across all branch locations, utilize resources regardless of location.

Video Banking Software

Custom Brand Colors

Customize your colors and messaging to create the ultimate customer experience.

digital banking platform

Configurable Surveys

Capture instant feedback from your customers post the video chat.

Two-Way Connections

Virtual Banking Platform Intelligent Routing

Intelligent Routing System

Take inbound requests to route to a group of available advisors, regardless of location. With smaller branch footprints, financial institutions are using our digital banking platform to provide access to the right resources at the right time, whether the customer walks into a branch location or is sitting at home.

Video Banking Solutions

Text Link

Send customers (outbound) a secured SMS link to connect with one touch.

digital banking platform

InstaConnect

Share your secured link or dedicated video “phone number” to provide high-touch.

Video Collaboration

Digital Banking Platform

Video Room Management

Mirror branch-like workflows with video call transfer, add an expert or external client parties. Let your digital banking platform increase resolution times and decision making, with all parties in one video call.

Video Banking Technology

On-Screen Guidance

Assist with online applications and account openings for one-call resolution. Some customers need hand-holding, let your virtual banking software allow you to guide them through the process as if you were sitting next to them.

Video Banking Software

In-Video Chat & Links

Secure chat with other advisors in-video or exchange secure document links.

Digital Experience Management

digital banking platform

Text Notifications

No need to be tethered to the branch. Receive SMS alerts when clients are trying to reach you.

digital banking trends

Mobile Access

Take video calls on the go, provide virtual branch experiences in the palm of your hand.

digital telehealth solutions

Image Capture

Take high-res images for identity verification to streamline account opening processes.

Plus, gain real-time access to your digital banking software’s actionable insights and analytics to manage your financial institutions.

Video Banking Software Dashboard

Why Video Banking?

Virtual Banking Software Personalized Service
Personalized Digital Banking Platform

Personalized Servicing for Digital Banking.

  • High-Touch Customer Experiences
  • Increase Customer Retention
  • Grow Wallet Share
  • Build Emotional Connections
Experts In Virtual Banking Software

Experts anywhere. Ready to help.

  • Immediate Advisor Services
  • Branch-like Experiences — Everywhere
  • Reduce Touch-points Per Transactions

The best part is — One Touch Digital Banking Software can be up and running quickly; so you can start increasing your conversation rates in less than 30 days, optimizing your workforce across locations, and improving your bottom line, immediately. 

video banking product sheet

Interested in the Video Banking Product Sheet?

Download it to learn more!
One Touch Brands

About One Touch Brands

 

One Touch Brands empowers organizations to have white-labeled video chat platforms as if they built their own, without the headaches. The white-labeled digital customer lobby can be added to any healthcare, financial, retail, and more websites within minutes. Using their proprietary intelligent routing, people can connect to the right specialists on-demand — anywhere and everywhere.

Bring The
Bank To Them

See how digital video banking without bounds can transform your financial institution in under a week.

Increase your online conversion rates and application throughput rates with digital customer acquisition in banking and financial services.

Learn how video banking can increase conversion:

Reduce Incomplete Applications

Reduce application abandonment rate with video chat + screen share. Proactively guide the experience to increase conversions

Product Questions and Advice

Increase online conversion rates up to 40% with video chat readily available on complex, competitive and high-touch product pages.

Geographical Reach

Expand digital sales reach beyond physical branch radius. Build high trust face-to-face relationships virtually.

Emotional Connection

Create memorable relationships vs. phone conversations. 8 out of 10 video banking prospects remember defined characteristics from the conversation vs. 5/10 phone calls cannot remember the name of whom they spoke to.

Cost To Acquire

Reduce costs of channel switching from online to branch to open new accounts. Reduce drop-off rate and support centralized.

Virtual Workforce

Optimize specialized workforce across branch locations and online for immediate new product assistance.