The Future of Banking White Paper

The Future of Banking Best Practices for the Virtual Banking Ecosystem

Banks’ growth is no longer measured by the number of physical branches one has. Innovative bank executives are extending reach, acquisition, and servicing without expensive real estate investments to meet customers where they are banking. Banks are no longer in the real-estate business.

The Future of Banking: Your Customers Have Gone Digital

50% of consumers want their banks to blend physical branches and digital services. Find out more demands, demographics, and preferences on the Future of Banking.

Schedule Your Video Banking Demo & Best Practices Discussion

Personalized Video Customer Service Banking

Serve your clients with better emotional connections and take them step by step through all of the things you need to do for their video banking experience, product questions, advice, and transactions.

Giving you the COMPETITIVE ADVANTAGE to leapfrog direct banks that highlight virtual service for their digital customers.

High-Touch Digital Servicing. For Banking Made Better.

Video customer service allows you to extend your bank lobby digitally into homes,

connecting the RIGHT bank employee regardless of location, at the right time.

With smaller branch footprints, for those that come into a physical branch,

connect them instantly through video stations to the right resource, at the right time.

Increase your online conversion rates and application throughput rates with digital customer acquisition in banking and financial services.

Learn how video banking can increase conversion:

Reduce Incomplete Applications

Reduce application abandonment rate with video chat + screen share. Proactively guide the experience to increase conversions

Product Questions and Advice

Increase online conversion rates up to 40% with video chat readily available on complex, competitive and high-touch product pages.

Geographical Reach

Expand digital sales reach beyond physical branch radius. Build high trust face-to-face relationships virtually.

Emotional Connection

Create memorable relationships vs. phone conversations. 8 out of 10 video banking prospects remember defined characteristics from the conversation vs. 5/10 phone calls cannot remember the name of whom they spoke to.

Cost To Acquire

Reduce costs of channel switching from online to branch to open new accounts. Reduce drop-off rate and support centralized.

Virtual Workforce

Optimize specialized workforce across branch locations and online for immediate new product assistance.