Community Banks: Deepening Relationships Through Video Banking
Consumers want everything at their fingertips, so why should connecting with your bank be any different?
Missed our Deepening Relationships Through Video Banking webinar? No problem, we recorded it, take a listen.
Some of the topics we discussed:
- What are banks prioritizing for 2020?
- Video: Traditional Customer Journey vs. Video Banking Customer Journey
- Optimized Branch Distribution Model
- The New Customer-Centric Banking Model
Plug & Play for Community Banks
We have operationalized video banking for today’s digital customer. Our platform as a service plugs instantly into your branches and contact center.
- No hardware to install, no software to host.
- The customer uses their own smartphone or computer.
- Our desktop SaaS platform (for your employees) brings you routing, reporting and everything needed for the video chat journey.
Increase your online conversion rates and application throughput rates with digital customer acquisition in banking and financial services.
Learn how video banking can increase conversion:
Reduce Incomplete Applications
Reduce application abandonment rate with video chat + screen share. Proactively guide the experience to increase conversions
Product Questions and Advice
Increase online conversion rates up to 40% with video chat readily available on complex, competitive and high-touch product pages.
Geographical Reach
Expand digital sales reach beyond physical branch radius. Build high trust face-to-face relationships virtually.
Emotional Connection
Create memorable relationships vs. phone conversations. 8 out of 10 video banking prospects remember defined characteristics from the conversation vs. 5/10 phone calls cannot remember the name of whom they spoke to.
Cost To Acquire
Reduce costs of channel switching from online to branch to open new accounts. Reduce drop-off rate and support centralized.
Virtual Workforce
Optimize specialized workforce across branch locations and online for immediate new product assistance.
