Community Banks: Deepening Relationships Through Video Banking

Consumers want everything at their fingertips, so why should connecting with your bank be any different?

Missed our Deepening Relationships Through Video Banking webinar? No problem, we recorded it, take a listen. 

Some of the topics we discussed: 

  • What are banks prioritizing for 2020?
  • Video: Traditional Customer Journey vs. Video Banking Customer Journey
  • Optimized Branch Distribution Model
  • The New Customer-Centric Banking Model

Plug & Play for Community Banks

We have operationalized video banking for today’s digital customer. Our platform as a service plugs instantly into your branches and contact center. 

  • No hardware to install, no software to host. 
  • The customer uses their own smartphone or computer. 
  • Our desktop SaaS platform (for your employees) brings you routing, reporting and everything needed for the video chat journey.

Increase your online conversion rates and application throughput rates with digital customer acquisition in banking and financial services.

Learn how video banking can increase conversion:

Reduce Incomplete Applications

Reduce application abandonment rate with video chat + screen share. Proactively guide the experience to increase conversions

Product Questions and Advice

Increase online conversion rates up to 40% with video chat readily available on complex, competitive and high-touch product pages.

Geographical Reach

Expand digital sales reach beyond physical branch radius. Build high trust face-to-face relationships virtually.

Emotional Connection

Create memorable relationships vs. phone conversations. 8 out of 10 video banking prospects remember defined characteristics from the conversation vs. 5/10 phone calls cannot remember the name of whom they spoke to.

Cost To Acquire

Reduce costs of channel switching from online to branch to open new accounts. Reduce drop-off rate and support centralized.

Virtual Workforce

Optimize specialized workforce across branch locations and online for immediate new product assistance.