Learn valuable banking insights into Gen Z & Millennials. Within three years, they will account for over 60% of our US population and 70% of consumer spending.
One Touch Video Chat presents industry data to illustrate differences between the four generations of banking customers: Baby Boomers, Gen X, Millennials, and Gen Z. We seek to answer what this data means for marketing strategy, customer experience, the workforce, and how generations think about finances. Millennials and Gen Z will make up over 60% of our population within the next two years. Banking expectations for this age group are vastly different than previous generations.
- Understanding the Generational Data: The Numbers Don’t Lie
- The Paradigm Is Shifting: Is Your Marketing?
- How Are Their Financial Needs Different? Targeting Accordingly
- Customer Experience: Who Demands the Most?
- Why should YOU be thinking about Video Chat Innovation? Banking ROI and Use Cases
You will come out of the webinar with a better understanding of how to market better to each generation. There are also action items so that you can tailor your banking customer experience.
Increase your online conversion rates and application throughput rates with digital customer acquisition in banking and financial services.
Learn how video banking can increase conversion:
Reduce Incomplete Applications
Reduce application abandonment rate with video chat + screen share. Proactively guide the experience to increase conversions
Product Questions and Advice
Increase online conversion rates up to 40% with video chat readily available on complex, competitive and high-touch product pages.
Expand digital sales reach beyond physical branch radius. Build high trust face-to-face relationships virtually.
Create memorable relationships vs. phone conversations. 8 out of 10 video banking prospects remember defined characteristics from the conversation vs. 5/10 phone calls cannot remember the name of whom they spoke to.
Cost To Acquire
Reduce costs of channel switching from online to branch to open new accounts. Reduce drop-off rate and support centralized.
Optimize specialized workforce across branch locations and online for immediate new product assistance.
- 100% White Labeled Customer Experience
- Beyond 1:1 Video Calls
Three Simple Ways to Connect with Customers
Directly connect with your customers from a personal, dedicated video phone number.
Share your secured direct link, providing you instantaneous connection with your customers.
Send an SMS text to customers to instantly connect with one touch!
About One Touch Brands
One Touch Brands empowers organizations to have white-labeled video chat platforms as if they built their own, without the headaches. The white-labeled digital customer lobby can be added to any healthcare, financial, retail, and more websites within minutes. Using their proprietary intelligent routing, people can connect to the right specialists on-demand — anywhere and everywhere.
Top Banking Executive Podcasts
Carrie asks the questions you are scared to ask, we talk through industry problems and innovative ways to pave the future. She interviews innovative C-level executives from around the world that are changing the game in financial services. Learn tips, best practices, and lessons learned from top industry executives.
What's My Video Banking ROI?
Get your custom ROI calculation using industry standards and 3rd party data.
Provide an in-person experience for your online customers. When it comes to online personal finances customers want live assistance from an expert. Being able to see that representative adds an element of trust and clarity to interactions and shrinks concerns that might otherwise stop customers from completing their transactions online
The average video banking ROI is 300%.