About Banks and Credit Unions Webinar
The pandemic has driven banks and credit unions to make digital bank transformation a top priority. Learn how banks and credit unions are implementing video banking. In this Video Banking Webinar, we explore the uses cases in acquisition/servicing plus we break down the average 300% ROI.
  • Reimaging the branch model, lessons learned from the pandemic.
  • Financial institutions rely on face-to-face interactions, customers now demand virtual video ones. Understanding the statistics.
  • Breaking down the differences in video ITM's, video conferencing and video banking.
  • How to create branch-like experiences, anywhere they are needed. How it works!
  • Top use cases in acquisition to increase online conversion rates (56%+) and application throughput.
  • Top use cases in servicing to increase customer satisfaction (93%+), loyalty and wallet share (+25%).
  • How to optimize your workforce regardless of location to create 20% efficiencies.
  • Calculator: Breaking down the average video banking 300% ROI.
  • Use the calculator to figure out your own ROI + Q&A.
Watch On-Demand: Moving the Needle for Banks and Credit Unions Webinar

Watch On-Demand: Moving the Needle for Banks and Credit Unions Webinar

Hosted By One Touch Video Banking

One Touch Brands is the leader in providing video banking solutions to give our clients the convenience to connect with their customers from their own device whenever &  wherever.  Throughout the video banking journey, we provide all the features to route, report, and gain insights.

Featured Presenter

Carrie Chitsey is the Co-Founder and CEO of One Touch Video Banking. She is a 7x Female tech founder and has been a digital innovator in financial services to companies such as Chase, Citibank, AMEX, Etrade, Wells Fargo, Bank of America, and many more. Previously she led the Financial Services practice in Big 5 Consulting and then went on to own a financial services contact center. Named Top 50 Mobile Executives in the US, Top 100 Female Founders, and Top 40 Marketing Execs in the US. She hosts a podcast the "Executive Innovation Show" and is published in many magazines and online resources.

Other Information:

Who can attend:
Dial-in available:

Not available.

    • Business & Finance
    • Professional Development
    • Science & Technology
Cross Organization Virtual Banking Software
how does video banking work
- 2 Click Simplicity
- 100% White Labeled Customer Experience
- Browser-Based
- Beyond 1:1 Video Calls

    Three Simple Ways to Connect with Customers

    Direct Connect

    Directly connect with your customers from a personal, dedicated video phone number.


    Share your secured direct link, providing you instantaneous connection with your customers.

    Text Link

    Send an SMS text to customers to instantly connect with one touch!

    High-Touch Digital Servicing. For Banking Made Better.

    Video customer service allows you to extend your bank lobby digitally into homes,

    connecting the RIGHT bank employee regardless of location, at the right time.

    With smaller branch footprints, for those that come into a physical branch,

    connect them instantly through video stations to the right resource, at the right time.

    Increase your online conversion rates and application throughput rates with digital customer acquisition in banking and financial services.

    Learn how video banking can increase conversion:

    Reduce Incomplete Applications

    Reduce application abandonment rate with video chat + screen share. Proactively guide the experience to increase conversions

    Product Questions and Advice

    Increase online conversion rates up to 40% with video chat readily available on complex, competitive and high-touch product pages.

    Geographical Reach

    Expand digital sales reach beyond physical branch radius. Build high trust face-to-face relationships virtually.

    Emotional Connection

    Create memorable relationships vs. phone conversations. 8 out of 10 video banking prospects remember defined characteristics from the conversation vs. 5/10 phone calls cannot remember the name of whom they spoke to.

    Cost To Acquire

    Reduce costs of channel switching from online to branch to open new accounts. Reduce drop-off rate and support centralized.

    Virtual Workforce

    Optimize specialized workforce across branch locations and online for immediate new product assistance.